Privacy Policy

Privacy policy of ELA

ELA is committed to protecting the personal data of its customers. This privacy policy describes how personal information is collected, used and protected. By using our services, you consent to the practices described in this policy.

Collection of personal information

ELA collects various types of personal information to provide an optimal shopping experience. This data may include:

• First and last name
• Delivery and billing address
• Email address
• Telephone number
• Payment information

Use of personal information

Personal information collected is used for the following purposes:

• Processing and shipment of orders
• Payment management and fraud prevention
• Communicating with customers about their orders and our product range
• Improving our customer service and responding to requests
• Sending information about new products, promotions and events (with customer consent)

Sharing of personal information

ELA does not sell, rent or share personal information with third parties, except in the following cases:

• With external service providers that process payments and ship orders
• If required by law or to comply with legal procedures
• To protect the rights, property or safety of ELA, its customers or the public

Security of personal information

ELA implements appropriate security measures to protect personal information from unauthorised access, modification, disclosure or destruction. These measures include:

• The use of encryption technologies for payment transactions
• Restricted access to personal information to those employees and partners who need the information to provide our services

Retention of personal information

ELA retains personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

Customer rights

Customers have certain rights under applicable law in relation to their personal data, including:

• Right of access: Customers may request a copy of their personal data held by ELA.
• Right to rectification: Customers may request correction of inaccurate or incomplete personal data.
• Right to deletion: Customers can request deletion of their personal data, taking into account legal retention periods.
• Right to withdraw consent: Customers may withdraw consent to the processing of their personal data at any time.

Cookies and similar technologies

ELA uses cookies and similar technologies to improve the user experience on our website. Cookies help remember customer preferences and track site usage. Customers can adjust their browser settings to refuse cookies, but this may affect the functionality of the website.

Privacy policy changes

ELA may update this privacy policy from time to time. Any changes will be published on this page with an updated date. Customers are encouraged to return to this page regularly to be aware of any changes.

Contact details

For questions about this privacy policy or to exercise your rights in relation to personal data, please contact ELA at the following address:

Email: support@elaclothing.com

ELA is committed to protecting the privacy of its customers and using personal data responsibly and securely.